Return & Exchange Policy
To start the exchange process, click here
Due to the consumable nature of our products, all sales are final. No refunds.
Return for Exchange
Our policy lasts indefinitely. If at any time, you are dissatisfied with our product, we will gladly exchange your product with any of the other products that we carry.
- Exceptions may apply in the case of discontinued products or products out of stock.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damaged During Transit
For products that are damaged during transit, please start the exchange process by clicking here.
For products that are damaged during transit, we will replace them at no cost to you.
To return your product, please mail your product(s) to:
True Northern Labs Inc.
4807 32 St SE, Unit 48,
Calgary AB T2B 2X3, Canada
You will be responsible for paying for your own shipping costs for returning your products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
However, we will cover the shipping costs for the replacement product(s).
Depending on the return shipping address, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a parcel with a value of over $100, please consider using a trackable shipping service or purchasing shipping insurance. Without a trackable package, we can not guarantee that we will receive your returned item.